Free Shipping on All Orders Above Rs.4000
We have a 7 day refund policy, which means you must request a return within 7 days of receiving your product.To be eligible for a return or exchange your product must be in the same condition as you received it,un-used and un-burnt.
Damages and Issues
Please check your order as soon as it arrives and contact us right away if your candle is damaged, defective, or if you’ve received the wrong item. We’ll review the issue and work to resolve it promptly.
To request a refund or exchange for a damaged item, please email us at info@soyspk.com. Kindly include a clear photo or video of the product so we can assist you further.
We do not accept returns or exchanges based on change of mind.
Refunds or replacements are only applicable in the following cases:
1. The product is defective,damaged or broken
2. You received the wrong product
We do not accept returns or exchanges based on change of mind.
Cases will be reviewed on a case-by-case basis, and a final decision will be made accordingly. We reserve the right to decline any claims, and our decision shall be considered final and not subject to dispute.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 8 business days through your original payment method.
If it’s been more than 14 business days since your refund was approved and you haven’t received it, please contact us at info@soyspk.com
